System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL). By enabling self-service with Service Manager, your end-users are able to resolve many issues on their own at any time, thereby reducing the number of service desk calls. This in turn frees you from the need to perform common, time-consuming tasks, reducing your cost of user support. Service Manager 2010 also helps you analyze and quickly resolve issues through an integrated platform that connects organizational knowledge to core IT processes. Through its connectors, Service Manager 2010 integrates the information from System Center Configuration Manager, forming a baseline configuration management database (CMDB). The CMDB establishes relationships among the reason, priority, and impact of changes and incidents, which helps reduce the risk of change to your organization and informs decisions to quickly restore service. The increased responsiveness helps end-users work more efficiently and increases their overall satisfaction with your IT services.
Comments